{"id":459,"date":"2021-01-25T14:20:05","date_gmt":"2021-01-25T14:20:05","guid":{"rendered":"https:\/\/www.teamspan.com\/blog\/?p=459"},"modified":"2021-02-02T14:42:01","modified_gmt":"2021-02-02T14:42:01","slug":"at-full-throttle-remote-teams-to-keep-up-with-surge-in-demand","status":"publish","type":"post","link":"https:\/\/www.teamspan.com\/blog\/2021\/01\/25\/at-full-throttle-remote-teams-to-keep-up-with-surge-in-demand\/","title":{"rendered":"At Full Throttle: Remote Teams to Keep Up with Surge in Demand"},"content":{"rendered":"\n[et_pb_section fb_built=”1″ _builder_version=”4.8.1″ _module_preset=”default”][et_pb_row _builder_version=”4.8.1″ _module_preset=”default” hover_enabled=”0″ custom_margin=”-50px||||false|false” sticky_enabled=”0″][et_pb_column type=”4_4″ _builder_version=”4.8.1″ _module_preset=”default”][et_pb_text _builder_version=”4.8.1″ _module_preset=”default”]

According to the 2019 Service Delivery Automation Report<\/a>, service delivery is expected to reach $20.57B by 2026 \u2013 that\u2019s a 26.7% growth!<\/span><\/p>\n

While the influx of service delivery is a good problem to have, it poses an even bigger challenge. Demand spikes often result in backlogs \u2013 especially when manpower resources are stretched too thin.<\/span>\u00a0<\/span><\/strong>Access to global talent gives you leverage \u2013 but if you want to stay ahead of competition, you need a strategically positioned team committed to doing whatever it takes to get the job done.\u00a0<\/span><\/p>\n

Is your team ready for that surge in demand?\u00a0<\/span>Check out this case study on how to control volume issues and how you can leverage remote teams to your advantage.<\/span><\/p>\n

Challenge:<\/strong>
A leading company from the Facilities Management vertical experienced an influx in work orders and prompted an urgent need for customer connect and data processing support. The goal was to complete all service requests in a timely manner and increase customer retention. However, the client could not go to bigger outsourcing centers without the large headcount requirement.<\/p>\n

Solution:<\/strong>
The first step was to define the scope of work and develop an implementation plan to help the clients scale fast. Brand ambassadors were then strategically augmented across the company\u2019s ecosystem \u2013 these teams supported the company\u2019s end-to-end processes and ensured the entire life cycle of a work order is completed (work order creation, vendor compliance, quality assurance\/follow-up calls, and lastly, billing)<\/p>\n

Results:<\/strong>
Customer satisfaction was high \u2013 production went up by 90%, and the client saw a significant increase in monthly revenue while saving 60% in cost. Due to their remote teams’ success, the client continued to scale up and eventually expanded operations to other departments that can be supported by TeamSpan\u2019s dedicated Brand Ambassadors.<\/p>\n

 <\/p>\n

TeamSpan Global Solutions is insanely passionate about creating value for our customers. We support some of the most remarkable industry leaders and startups with the rigorous process of team building \u2013 we can help you scale up, expand operations, and augment contingency staffing plans \u2013 for a fraction of the cost.<\/span><\/em><\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"

According to the 2019 Service Delivery Automation Report, service delivery is expected to reach $20.57B by 2026 \u2013 that\u2019s a 26.7% growth! While the influx of service delivery is a good problem to have, it poses an even bigger challenge. Demand spikes often result in backlogs \u2013 especially when manpower resources are stretched too thin.\u00a0Access […]<\/p>\n","protected":false},"author":2,"featured_media":629,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[1],"tags":[9,8,6,7],"class_list":["post-459","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-remoteteams","tag-remotework","tag-teamspan","tag-teamspanglobalsolutions"],"_links":{"self":[{"href":"https:\/\/www.teamspan.com\/blog\/wp-json\/wp\/v2\/posts\/459","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.teamspan.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.teamspan.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.teamspan.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.teamspan.com\/blog\/wp-json\/wp\/v2\/comments?post=459"}],"version-history":[{"count":7,"href":"https:\/\/www.teamspan.com\/blog\/wp-json\/wp\/v2\/posts\/459\/revisions"}],"predecessor-version":[{"id":631,"href":"https:\/\/www.teamspan.com\/blog\/wp-json\/wp\/v2\/posts\/459\/revisions\/631"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.teamspan.com\/blog\/wp-json\/wp\/v2\/media\/629"}],"wp:attachment":[{"href":"https:\/\/www.teamspan.com\/blog\/wp-json\/wp\/v2\/media?parent=459"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.teamspan.com\/blog\/wp-json\/wp\/v2\/categories?post=459"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.teamspan.com\/blog\/wp-json\/wp\/v2\/tags?post=459"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}